Delivery, Returns & Cancellations Policy Information

Charges

FFD Catering Equipment deliveries under £100 will be subject to a delivery charge.

FFD Commercial Refrigeration deliveries are free to mainland UK addresses with some postcode exceptions and for deliveries to Scotland and Cornwall

Postcode checker

Please use the Postcode Checker located on all product pages to calculate any delivery charge that may be applicable to your address. Potential charges will differ between equipment and manufacturers, so please check each individual product that you are looking at.

Failed delivery

Please be aware that should delivery fail due to but not limited to any of the following: vehicle inaccessibility to the premises, none attendance of customer on site, failure to sign for goods, inability to get equipment into the building, failure to answer phone calls regarding delivery etc. then a restocking charge (typically a minimum of 25%) and/or a redelivery charge will be applicable.

Delivery times

Standard delivery will be dependent on the product being ordered and stock status - taking place within 2-3 working days, 3-5 working days or with a lead time of approximately 6-8 weeks. Free Next Day Delivery is included on around half of our products so look out for these.

For next day delivery, orders must be placed, and full payment cleared before the cut-off time. This will be dependent on manufacturer / product with the relevant cut-off time being displayed on each product page where applicable. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays. All next day deliveries are subject to stock and take place on weekdays only (excluding Saturday and Sunday). Contact Customer Service for more details.

Deliveries are typically made between 8am & 6pm however a small number of manufacturers may deliver between 7am & 7pm. We are unable to give an estimate of delivery time as all deliveries are at the courier's discretion. Timed delivery options are available on selected products/manufacturers however this will incur a surcharge.

Delivery access

Standard deliveries are made on an 18 tonne vehicle (think a bin lorry). Delivery on a smaller vehicle can be arranged with prior notice however will incur an additional cost. 

Any vehicle access issues must be stated at the point of purchase. This includes parking restrictions, pedestrianised zones, narrow roads or possible obstructions including low bridges. A failed delivery due to inaccessibility will incur additional charges. For more details please call one of our advisors.

All deliveries are made to KERBSIDE ONLY at the nearest access point unless an "Unpack and Position" or other service, at an additional cost, has been requested. (This service requires clear, flat access otherwise the delivery will default to kerbside only).

Delivery services

Additional services such as recycling and position and unpack options are not available with next day deliveries. These services will be scheduled for a later date.

Deliveries are carried out by a third party courier company arranged by the manufacturer however we remain your main point of contact.

General delivery information

At the time of delivery you should be given the opportunity to check over your order before accepting and signing a receipt. If you are unable to inspect your order, please sign for as 'unchecked' and report any damage within 24 hours.

We will email any delivery information to you on completion of order.

Please measure any access point to the premises to make sure the unit/s will fit. Where units are too large to take into the premises and need to be returned, a restocking charge will be incurred. 

Overseas deliveries

For shipping outside the UK mainland we are able to deliver to UK based freight forwarding companies only. We operate in accordance with HMRC and therefore any VAT on non-UK overseas shipments must be paid prior to delivery. Once delivery is complete, and we have received proof of shipment, the full VAT paid will be refunded.

Return costs

All returns are eligible for a restocking charge. This will typically be a minimum of 25% of your total order.

You may have to cover the cost of returning a product yourself dependent on the manufacturer.

Equipment delivered that is fit for purpose, as ordered and without electromechanical fault is classed as a qualified order/sale. Should you wish to return a qualified order/sale, and the manufacturer agrees to the return, a restocking fee will be charged. Certain manufacturers will not accept returns where the sale was made in line with the product description provided and is fit for purpose.

Any return made on the grounds of mis-order by customer or incorrect measurements of site etc. will incur charges.

Faulty parts replaced on warranty may need to be returned at customers own cost.

Returns due to faults or damage

If equipment is faulty upon delivery, the manufacturers must be given the opportunity to fix the issue before the unit is returned.

Damaged products that are to be returned may not be collected at the same time as delivery of new equipment.

Any damage must be reported within 24 hours of delivery. If your order arrives damaged please contact us immediately via email, phone or whatsapp within the 24 hour period.

Faulty parts replaced on warranty may need to be returned at customers own cost.

General returns information

Manufacturers vary on the timescale for returning goods, but generally returns need to be made within 5 working days.

Returns must be made in original packaging including any protective film, wrapping and pallets etc. The equipment will not be eligible for return if it has been turned on, used or is not in the original packaging.

Any cancellation made when an order has been processed, dispatched for delivery and left the manufacturer will be subject to a restocking fee, even if you have not yet received delivery.